Controversy arose after a story was told about a couple who stopped by Starbucks and were ridiculed by store employees.
On the 21st, a post titled ‘Controversy over mocking Starbucks husband’ spread across multiple online communities.
According to the story, writer A recently experienced something unpleasant at a Starbucks store. He said, “My husband has a large chin. “He went in 30 minutes before closing time and wrote a comment like that,” he said, posting a photo of the cup in question.
If you look at the photo, there is a staff message written on the cup holder surrounding the disposable cup: “You’re eating ‘specially’ trante.” The employee ‘specially’ put a dot under each letter to emphasize it.
Mr. A said, “Emphasis on this, it’s so strange. I did say Trante by mistake. But I had to write it down,” he explained at the time.
Netizens pointed out that the part where ‘specially’ was changed to ‘specially’ seemed to belittle the husband’s appearance, and that the fact that ‘Trenta’, which refers to the size of a drink, was incorrectly said as ‘Trante’, and that it was written as such in the holder was also considered ridicule. Trenta has a capacity 1.5 times larger than Venti, equivalent to 30 ounces (887 ml).
However, Starbucks is said to have explained to Mr토스카지노. A that that was not the intention.
In an additional post, Mr. A said, “I met with the regional manager a day after making the complaint.” The employee apologized and said, “I didn’t mean to ridicule it,” and added, “It was a word I was trying to use for fun, and I didn’t know the product name, so I was using it differently.” “It was explained,” he said.
He continued, “I hated that employee, but I met him because I thought he could apologize and move on since it might be his job to make a living,” but added, “To me, it sounded like an excuse.” He brought me a tumbler as a reward, but I refused. “It’s disappointing how Starbucks responded,” he said.
Regarding the controversy, a Starbucks official said, “We apologize for the small event in which we wrote three or more phrases on the sleeve and provided them randomly to customers in order to provide a new experience, resulting in customer misunderstanding and inconvenience. We continue to offer our sincere apologies.” “We are currently working on it and will do our best to prevent similar cases from recurring through re-education regarding company-wide partners.”
Meanwhile, netizens who heard the story said, “Because of ‘Trante,’ it doesn’t seem like ‘Specially’ was written with a good meaning. “Is there any service that bothers to point out the customer’s mistake?” “It’s obvious that the staff wrote that they came during the off-hours.” “Does the staff not know the names of drink sizes? Reactions such as “a lame excuse” were shown.